Customs Duties and Postal Service

The Law Decree 1.804/80 regarding imports clearly states that every Brazilian citizen has the right to import products up to $100 USD (United States Dollars) without any taxation. The majority of our products are well below this value, so there shouldn't be any issues with customs in most cases.

In some instances, the status "Problemas Fiscais" (Fiscal Issues) may be related to Protocol ICMS 021/2011, which requires the payment of ICMS (State Tax on Circulation of Goods and Services) in the destination state of various participating states. The package may be held by SEFAZ (State Tax Authority) and will only be released after bureaucratic processes. If your product is subject to taxation, please contact us so that we can assist you and try to minimize the tax charge.

If the tax charge is inevitable and no other recourse can avoid its payment, it will be the responsibility of the end consumer.

We kindly ask you to continue monitoring the delivery status through our tracking tool. Once it is released, we will request priority for its delivery. We apologize for any inconvenience caused.