Exchanges and Returns

Our product exchange policy aims to provide customers with total security regarding the products purchased in our store.

All our products have a warranty against manufacturing defects. We also perform exchanges for products that have arrived differently from what was ordered by the customer.

If you receive a product from us with any manufacturing defect or different from what you ordered, please follow the steps below to proceed with the exchange: If more than 7 business days have passed and the product presents any defect or issue, please contact us, providing your CPF, order number, the product to be returned, and the defect.

Once we receive the email, we will forward your request to our quality department for verification. Authorization from this department will be necessary for a possible exchange. Once the analysis is completed, we will contact you with our assessment and whether an exchange is required. The deadline to request an exchange for this reason is 90 days after receiving the product. Please note that we will not perform exchanges or refunds after this deadline.

Your complaint will be analyzed within a maximum of 7 business days, and if the problem is confirmed, we will contact you via email, and you can choose one of the following alternatives:

Receive a refund for the amount paid. Receive a new product identical to the one ordered. Receive a product of similar value. Receive a coupon with the value of the product to use in future purchases.

According to the Consumer Protection Code (CDC), the request for cancellation of virtual purchases must be made within 7 business days from the date of receipt. For credit card refunds, our finance department has a maximum of 7 business days to process it with the credit card issuer, and the maximum time for the balance to return to your credit card is up to 120 days, according to the credit card companies and depending on your billing cycle. If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after the quality analysis, and it can only be made to an account with the same CPF used on our website. In the case of products returned without prior communication, beyond the deadline, with missing or different items, without the label or invoice, they will be resent to the customers. The same applies to exchanges that are rejected after the analysis by our quality department. They will be resent to the customers via COD (Cash on Delivery) shipping, and the cost of this reshipment must be paid by the customer. Attention: Plazastock is not responsible for the shipping expenses for return followed by a refund, chargebacks, or exchanges for other products. These expenses are the responsibility of the customer.